General Enquiries 13

• Account Verification
• Product Authenticity - Is ZALORA Legit?
• How to use E-Gift Cards
• How To Become A ZALORA Seller
• Who are Sellers?

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Ratings & Reviews 1

• Ratings & Reviews

Reward Programmes 2

• ZALORA Referral Program
• 2024 11.11 Zalora Cashback Bonanza

ZALORA VIP 6

• ZALORA VIP Delivery Information (West Malaysia)
• ZALORA VIP Delivery Information (East Malaysia)
• How to Subscribe to ZALORA VIP?
• How to Identify ZALORA VIP Applicable Items?
• More About ZALORA VIP FAQ

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ZALORA VIP Partner T&C 2

• & Other Stories 10% off no min spend
• TRIBE Boxing Studio: 10% off when you purchase a Mambo No. 5 Package

How To Order 4

• Creating An Account
• How To Place An Order
• My Wishlist
• Gift Wrapping Availability

Managing Orders 6

• Order Confirmation
• ZALORA Sales Invoice
• Amend Order Details
• Cancel An Order
• Out of Stock Items

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Payments 10

• Payment Options
• Payment Security
• How To Save / Remove Your Credit / Debit Card
• Contactless / Cashless COD (Maybank QRPay & DuitNow QR)
• Touch 'n Go E-Wallet

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Vouchers and Discounts 5

• How To Use A Voucher Code
• Voucher Code Restrictions
• Brand Exclusions
• How Is The Discount Value Being Applied To My Shopping
• Unable To Use Voucher Code

Delivery & Shipping Fees 12

• ZALORA VIP Delivery Information
• Delivery Times
• Express Delivery
• Scheduled Delivery (App Only)
• Velo Express Bicycle Delivery Service

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Delivery Requests 1

• Missed Delivery

Order Tracking 2

• How to Track Your Order
• Order Status Explanations

Self Pick-Up Options 1

• NinjaVan Self Pickup

Exchange & Refund/Return 11

• How To Return Your Items (Exchange Or Refund)
• Return Policy
• Non-Exchangeable & Non-Refundable Items & Brands
• Paperless Return Drop Off In Malaysia
• Paperless Return Drop Off In Brunei (SF Express - Jifee)

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Other Enquiries 6

• Exchange Or Refund/Return Time Frame
• Missing Invoice/Return Label
• Incorrect/Defective Item
• How To Consolidate Your Return Items?
• Received A Refund Without Requesting For One?

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Sizing Tools 1

• How Do I Find My Perfect Size?

For Tops & Dresses 2

• Use The Size Conversion Chart
• Use The Product & Model Measurements

For Bottoms 2

• Use The Size Conversion Chart
• Use The Product & Model Measurements

For Shoes 2

• Use The Size Conversion Chart
• Use The Product Measurements

Warranty 3

• Brands with Warranty
• Watch Warranty
• Luggage Warranty

Repairs 1

• Servicing My Items

Contact Details 4

• Careers
• Media And Public Relations
• Partnerships
• Sponsorships

Privacy Policy 0

ZALORAYA 2020 0

COVID-19 Advisory 0

Cashback 5

• Cashback Terms And Conditions
• What Is Cashback? (For App Users)
• What is Cashback? (For Mobile Web Users)
• What is Cashback? (For Desktop Users)
• Maximum Cashback Earned Limit

General 6

• Luxury Collection On ZALORA
• Luxury: Product Information
• Luxury: "Sold by ZALORA" and "Sold by Seller"
• Luxury: Authenticity
• Luxury: Package Content

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Payment 1

• Luxury: Payment Options

Delivery 5

• Luxury: Delivery Time Frame
• Luxury: Shipping Fee
• Luxury: Number Of Packages Per Delivery
• Luxury: Item Packaging & Transportation
• Luxury: Express Delivery on Luxury Purchases

Returns 7

• Luxury: How To Return For A Refund/Exchange
• Luxury: Return Policy
• Luxury: Non-Exchangeable & Non-Refundable Items
• Luxury: Exchange or Refund/Return Time Frames
• Luxury: Return Tracking

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Warranty 1

• Luxury: Warranty / Repair Period

General 1

• Salvation Army Donation Terms and Conditions

Life Line Clothing Donation 1

• Life Line Clothing Donation T&C

Best Price Guaranteed Campaign 2

• Best Price Guaranteed Campaign
• Terms and Conditions of ZALORA Best Price Guarantee Campaign