Exchange & Refund/Return
Please note that if you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit. ...
Tue, 10 Nov, 2020 at 10:32 PM
ZALORA offers free and easy exchanges and refunds/returns – no questions asked! Ensure that your item is not in the Non-Exchangeable and & Non-Refund...
Tue, 10 Nov, 2020 at 10:29 PM
Received a non-returnable defective or damaged item? We're sorry to hear that! Please contact our Customer Service team and we will conduct a tho...
Fri, 18 Dec, 2020 at 9:44 AM
Wondering if your returned item has reached our warehouse? Read on to find out how you can track your returns. Select the appropriate country below to f...
Sun, 15 Nov, 2020 at 9:30 PM