1. What is Non-Exchangeable & Non-Refundable Items?
Due to final clearance, hygiene concerns and suppliers’ requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable. Kindly double check that the items you wish to return do not fall under this list:
Beauty products, handkerchiefs, earrings, toiletries, swimwear, hosiery, lingerie sets (including women’s shapewear and body shapers), socks, underpants, headphones and earphones, e-gift card.
2. What would happen if I returned a restricted item?
If the returns team received a non-returnable item, we will send back the item to the original shipping address without a refund/exchange.
3. How can I know which item is returnable and non-returnable?
As the list is non-exhaustive and may vary from time to time, you can always refer to your Product Page for your item’s return/exchange eligibility.
4. I have received non-returnable defective or damaged item, what can I do?
We’re very sorry to hear that! Please contact our Customer Service team and we will conduct a thorough investigation.