All Topics

General Enquiries (3)

General Enquiries (12)

• Account Verification
• Product Authenticity - Is ZALORA Legit?
• How to use E-Gift Cards

View all 12

Ratings & Reviews (1)

• Ratings & Reviews

Reward Programmes (2)

• ZALORA Referral Program
• 2024 11.11 Zalora Cashback Bonanza

ZALORA VIP (2)

ZALORA VIP (6)

• ZALORA VIP Delivery Information (West Malaysia)
• ZALORA VIP Delivery Information (East Malaysia)
• How to Subscribe to ZALORA VIP?

View all 6

ZALORA VIP Partner T&C (2)

• & Other Stories 10% off no min spend
• TRIBE Boxing Studio: 10% off when you purchase a Mambo No. 5 Package

Orders (2)

How To Order (4)

• Creating An Account
• How To Place An Order
• My Wishlist

View all 4

Managing Orders (6)

• Order Confirmation
• ZALORA Sales Invoice
• Amend Order Details

View all 6

Payments (2)

Payments (10)

• Payment Options
• Payment Security
• How To Save / Remove Your Credit / Debit Card

View all 10

Vouchers and Discounts (5)

• How To Use A Voucher Code
• Voucher Code Restrictions
• Brand Exclusions

View all 5

Delivery & Shipping Fees (4)

Delivery & Shipping Fees (13)

• ZALORA VIP Delivery Information
• Delivery Times
• Express Delivery

View all 13

Delivery Requests (1)

• Missed Delivery

Order Tracking (2)

• How to Track Your Order
• Order Status Explanations

Self Pick-Up Options (1)

• NinjaVan Self Pickup

Exchange & Refund/Return (2)

Exchange & Refund/Return (11)

• How To Return Your Items (Exchange Or Refund)
• Return Policy
• Non-Exchangeable & Non-Refundable Items & Brands

View all 11

Other Enquiries (6)

• Exchange Or Refund/Return Time Frame
• Missing Invoice/Return Label
• Incorrect/Defective Item

View all 6

Size Guide (4)

Sizing Tools (1)

• How Do I Find My Perfect Size?

For Tops & Dresses (2)

• Use The Size Conversion Chart
• Use The Product & Model Measurements

For Bottoms (2)

• Use The Size Conversion Chart
• Use The Product & Model Measurements

For Shoes (2)

• Use The Size Conversion Chart
• Use The Product Measurements

Warranty & Repairs (2)

Warranty (3)

• Brands with Warranty
• Watch Warranty
• Luggage Warranty

Repairs (1)

• Servicing My Items

Contact Us (1)

Contact Details (4)

• Careers
• Media And Public Relations
• Partnerships

View all 4

MY-Cashback (1)

Cashback (5)

• Cashback Terms And Conditions
• What Is Cashback? (For App Users)
• What is Cashback? (For Mobile Web Users)

View all 5

MY-Luxury (5)

General (6)

• Luxury Collection On ZALORA
• Luxury: Product Information
• Luxury: "Sold by ZALORA" and "Sold by Seller"

View all 6

Payment (1)

• Luxury: Payment Options

Delivery (5)

• Luxury: Delivery Time Frame
• Luxury: Shipping Fee
• Luxury: Number Of Packages Per Delivery

View all 5

Returns (7)

• Luxury: How To Return For A Refund/Exchange
• Luxury: Return Policy
• Luxury: Non-Exchangeable & Non-Refundable Items

View all 7

Warranty (1)

• Luxury: Warranty / Repair Period

ZALORA Clothes Re:newed (1)

General (1)

• Salvation Army Donation Terms and Conditions

ZALORA MALAYSIA Snap & Drop (1)

Life Line Clothing Donation (1)

• Life Line Clothing Donation T&C

Best Price Guaranteed Campaign (1)

Best Price Guaranteed Campaign (2)

• Best Price Guaranteed Campaign
• Terms and Conditions of ZALORA Best Price Guarantee Campaign