How To Order

First time shopping with ZALORA? We’re ecstatic to have you on board the fashion wagon! You may login to your ZALORA account under your preferred platform and follow the simple steps below to place your order.

Step 1: Go to the “Account” button on the bottom right corner of your screen.

Step 2: Click on the “Login / Register” button at the top of the screen.

Step 3: Then select “Register Now”. Choose to register either via Facebook, Apple ID (only for iOS) or by manually filling in all of the details. Finally, click “Register” and rest assured, all your details will be kept private.

This completed your registration. You will receive an email confirmation along with a voucher (if you opted to subscribe to ZALORA newsletter) to get you started!

Step 1: Select the item and your preferred size/color (if applicable and be mindful of the US/UK/EU sizing). Once confirmed you may click “Add to Bag” .

Step 2: You can either continue shopping or if you are settled on purchasing your item(s), click on the bag icon at the bottom navigation tab of your screen and select “Go to Checkout”.

Step 3: In the event that aren’t already logged in to your ZALORA account, you will be prompted to either log in or register one. Once you’ve successfully logged in, at the cart page, indicate your delivery address and your preferred payment method.

Order confirmation emails and order-related communication will be sent to the email address you signed up, so please ensure to provide a valid email address!

Important!

Before clicking on “Place Order”, be sure to review your order as highlighted below:

• Review your delivery address and chosen payment method. If you are a returning customer, both fields will have been saved from your previous transaction. You can make changes by click on “Edit” for other “Delivery & Billing Address” or “Payment Mode”. 
• Note the delivery lead time of each item. 
• Apply promo code (if any)
• Confirm the “Total” amount payable.

Upon placing an order, you can track its progress either via the email confirmation sent to your registered email address or through the app via your order page.