ZALORA aims to process your return in the fastest time possible! We will be sending you email notifications for each step in the process. Do keep a look out for it!


Please note that if you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

    1. Returns
       

      1. MALAYSIA

        PostCo
        According to PostCo, after dropping off your return item at any PostCo Plus outlet, it might take up to 1 - 3 working days for it to arrive at the ZALORA warehouse. We advise tracking your returns via PostCo e-tracker.

        PosLaju
        According to Pos Laju, after dropping off your return item at any Pos Laju outlet, it might take up to 2 - 5 working days for it to arrive at the ZALORA warehouse. We advise tracking your returns via the Pos Laju e-tracker.

        CollectCo
        According to CollectCo, once you drop off your parcel at a CollectCo centre, it might take up to 3 - 5 working days for your return parcel to reach the ZALORA warehouse. We advise tracking your returns via the CollectCo e-tracker.

        Ninjavan
        According to Ninjavan, once you drop off your parcel at a Ninjavan dropoff point, it might take up to 2 working days for your return parcel to reach the ZALORA warehouse. We advise tracking your returns via the Ninjavan e-tracker.

        BRUNEI

        Once your parcel has been collected, it might take 2 - 7 working days for it to arrive at our warehouse, according to JiFee Technologies (in collaboration with SF Express). We advise tracking your returns via SF Express e-tracker.

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        Upon arrival of your return item at our warehouse, our Quality Check team will take 1 - 2 working days to process your return. You will receive an email notification once your return is processed.

    2. Exchange
       

      1. Your new exchange item will be delivered within the same delivery time frame as previously listed in your order, once we receive your return parcel back at our warehouse. We will be sending you email notifications for each step in the process. Do keep a look out for it!

        For more information on Delivery Times, you can go here.

        If unfortunately, your reserved item is not available, we will refund the item through the original payment method used to make the original purchase except for Cash On Delivery (COD) - this is refunded by Store Credit as default.

        Should you still want to return your exchange item, please note that refund will only be issued via Store Credit.

    3. Refund
       

      1. Using the table below, see when you would receive your refund after your return item has been processed by our warehouse (or if you have cancelled your items online).

        Please note: 

        • If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.
        • Bank transfer refund only eligible to the banks in Malaysia. 
        • We are unable to accommodate any refund reversal requests for Store Credit if 30 days have passed from the refund date.
        • Any refunded store credit that is used on a new order, can only be refunded as Wallet Credit - even if a different refund method is selected.
        • Exchange orders are only refundable via Wallet Credit.

      2. All items will be inspected on return. We do our best to accommodate return requests, however, in the rare event that an item is returned in an unsuitable condition, incomplete, or after the 30-day period, we will not be able to offer a refund.

Note: There may be a slight delay when processing your returns during peak periods. However, rest assured that we will do our best to minimise this delay and update you on your returns as soon as possible. Please accept our apologies for any inconvenience caused.