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General Enquiries

Have questions not related to the other main categories? Find them here!

Product Authenticity - Is ZALORA Legit?
ZALORA operates a zero-tolerance policy towards the buying and selling of counterfeit products. We strive to ensure that all products sold on our platform a...
Thu, 12 Nov, 2020 at 4:55 PM
How to use E-Gift Cards
Received or bought an E-Gift Card? Be sure to go here for our Terms and Conditions. Now, here's how to start using it!   Mobile App Step One: In the...
Fri, 13 Nov, 2020 at 12:53 PM
How To Become A ZALORA Seller
Are you interested in becoming a seller on ZALORA? ZALORA offers its platforms for other independent brands, boutiques, and even retailers to reach a wider ...
Sun, 15 Nov, 2020 at 4:28 PM
Who are Sellers?
Third-party Sellers are independent retailers, boutiques, and brands. They have been carefully curated for quality and style, offering customers a wide arra...
Sun, 15 Nov, 2020 at 4:35 PM
ZALORA Newsletter Subscription
Our ZALORA newsletters keep you up to date with exclusive deals, the latest trends, and product highlights. Signing up also gives you a discount off your ne...
Fri, 13 Nov, 2020 at 1:10 PM
SKU Codes
Ever wondered what SKU codes are? SKU stands for Stock Keeping Unit and is pronounced “skew”. It's a string of numbers and letters that uniquely identi...
Sun, 15 Nov, 2020 at 4:36 PM
Is My Online Shopping Secure?
Mon, 22 Feb, 2021 at 3:07 PM
How Do I Enable Push Notifications On My ZALORA App?
Fri, 8 Jan, 2021 at 1:00 PM