What could be better than getting money back on the spending you do on ZALORA? Cashback is a  reward we give to you, our favorite shoppers!

 

*ZALORA cashback cannot be used outside of ZALORA

 

1. How can I earn cashback?

Earn cashback with eligible voucher codes! Keep an eye out for our special campaigns that gives a discount AND cashback with just one code. Here's an example of what to look out for:

  • Once you have input a valid voucher code that your order is applicable to, your cashback will be automatically calculated into your bag.
  • Each applicable item in your bag will indicate your individual cashback earned.
  • You may also view the amount of discount you will be receiving from using the respective voucher code.
  • At the bottom of your screen, you will be shown your total cashback earned based on item(s) you have placed in your bag.

Cashback is calculated from the price of item after discount, where the amount of cashback earned depends on the current promotion. You will be shown your cashback earned per item level. Here's an example:

  • Item A price at RM105 – 10% will give you an after discount price of RM94.5
  • The cashback will be earned from the RM94.5 x 10% which is RM9.45
  • Cashback earned RM9.45 on Item A (total cashback earned on Order A is RM18.9)

 

2. How can I confirm my pending cashback?

Cashback is not available immediately after purchase. It is deposited into your account only when one of the below two conditions are met:

  • You must manually confirm items from your cashback as soon as they are delivered. Once confirmed, these items can no longer be returned or exchanged.
  • The return / exchange period expires for cashback eligible items. Cashback is automatically deposited into your account. Note: All exchanged and returned items are not eligible for cashback. Any pending cashback value earned on these products will be removed from your cashback as soon as you submit a return or exchange request.

 

Step One: Clicking on Cashback from the “Account” tab will bring you to the Pending Cashback Page. Pending Cashback can only be confirmed after the order has been delivered.

Step Two: Once the order is delivered, you will be able to confirm the Pending Cashback.

Step Three: Check the box beside the Pending Cashback and press "Confirm Now".

Step Four: A message will pop-up to check if you'd like to confirm the Cashback. Upon confirmation, no exchange or return is allowed.

Step Five: Once confirmed, Pending Cashback that was confirmed will disappear and you will see an updated available Cashback at the top. Click on "See History" to view more about your earned cashback!

Step Six: In History Screen, you will see 2 tabs "Earned" and "Redeemed". In "Earned" screen, you will see the details of the cashback you have earned, including the expiry date for this amount of cashback.

Step Seven: Clicking on "Redeemed" tab, you will see cashback that has been used or has expired.

Step Eight: Going back to the "Account" Page, you will see an updated sum of Cashback you have available after confirming the Pending Cashback as well.

 

3. How can I review my cashback?

Step One: On ZALORA webpage, go to "Account".

Step Two: Login to account and you should see the total amount of cashback you have available, beside "My Cashback".

 

Cashback can be accessed via the Cashback screen and consists of the following:

  • Pending Cashback: Cashback earned from orders but unavailable for use. Pending cashback can only be used after the item is delivered and the amount is automatically or manually confirmed.
  • Available Cashback: Total cashback earned and available for use.
  • Earned Cashback: Total cashback earned.
  • Redeemed Cashback: Cashback spent on past orders.

 

4. How can I use my cashback?

Step One: On your order screen, you will see that you have available Cashback that can be used on the order.

  • You cannot choose how much cashback to use on your order.
  • Cashback can be used on any items sold on ZALORA excluding electronic giftcards. Cashback cannot be used to pay for shipping and handling fees.
  • At checkout, you can choose whether to use cashback to pay for up to 50% of the total item value after discounts, but before store credit and shipping fees. ZALORA Now subscribers will enjoy free shipping on items sold by ZALORA!

Step Two: Click on the "Usable Cashback" toggle once, and a banner saying "Usable cashback applied" will pop-up briefly. This allows you to use the Cashback of the shown amount in your order.

Step Three: If you do not want to use the Cashback, click on the "Usable Cashback" toggle once more, and a banner saying "Usable cashback removed" will pop-up briefly.

Step Four: If you choose to use the cashback, after applying the Cashback, scroll down and click on "Go to Checkout".

Step Five: Click on "Continue" after confirming your billing information.

Step Six: Click on "Review Order" after you have selected a payment method.

Step Seven: Click on "Order Now" after you have checked your order.

Step Eight: You should see a confirmation screen after the order has been placed.

Step Nine: Click on "Account" tab to check your updated available cashback.

Step Ten: The Cashback screen will show your updated available cashback. Click on "See History" for more information.

Step Eleven: Click on "Redeemed" tab to see Cashback used on your order.


 

5. Can cashback be refunded?

  • Cashback that is used to pay for items bought and subsequently returned can be refunded, subject to the following rules:
  • Refunded cashback will be available for one-time use only and can be seen under Available Cashback.
  • Refunded cashback that is used on a subsequent order that is returned will no longer be refunded.
  • If non-refundable and refundable cashback are used on the same order, the remaining refundable cashback applicable to your returned item will be automatically calculated.
  • Refunded cashback expires 3 months after it is added back to your cashback.

 

6. Does cashback expire?

All cashback amounts have different expiry dates, depending on the promotion for when the cashback was earned.

  • Cashback will be used in order of expiry date, regardless of when the cashback was manually confirmed or automatically deposited.
  • Cashback expiry dates can be found in your cashback screen.
  • Refunded cashback expires three months after it is added back to your cashback.

For more information, please read the Cashback Terms and Conditions.