Although we strive to ensure you can fully utilise your voucher codes, they are non-refundable and non-exchangeable for cash. If you return an item which you have used a voucher on, you will not get a replacement voucher as vouchers are for one time use only.

 

We also wish to offer you the best prices with our promotions and voucher codes. Unfortunately, our voucher codes are not applicable to the following items:

  • Items Sold by Sellers
    More info here

  • Items and brands excluded from voucher codes and marketing promotions
    See the list of brands here

 

For purchases made using a voucher code, please note that discounts are segregated by item level. The system will determine the percentage based on the value of the item. If your order consists of more than one item, the value of the voucher is divided proportionately to the price of each item. If you are returning item(s) which were purchased using a voucher code, only the final paid price (after discount) will be refunded.

 

To identify whether voucher codes and/or discounts can be applied to your item, read on!

 

Mobile App

On the product page, scroll down to "Delivery & Returns" to identify whether voucher codes and/or discounts can be applied to the item. An item that is not applicable will be clearly indicated as "Voucher code not applicable".


 

Desktop

If you refer to the "Details" tab on the product description page, you can find that items which are not voucher applicable will be clearly indicated as a "Non-sale item".