Here are some quick tips when you face difficulty applying your voucher codes:


1. Minimum Spend

Some voucher codes are only applicable with a minimum spending. In such cases, check that your order value meets the spending requirement.


2. Usage Limit

Certain voucher codes have a usage limit and can no longer be applied once you have exceeded it. For example, if the usage limit is 2 usages per customer, that voucher code can only be used twice on two different orders. Try using a different voucher code instead!


3. Non-stackability 

Voucher codes cannot be used in conjunction with other ongoing promotions, unless stated otherwise. For example, if you would like to use the cart rule discount "buy 2 get 25% off", you will not be able to apply a voucher code like "OURSELLERS" on top of it to get further discounts. 


4. Validity Period

Make sure that your voucher code is valid and has not expired. Terms and Conditions will be mentioned in the respective email sent to you or at the back of the physical voucher.


5. Brand / Item Exclusion

Check if the item you wish to purchase falls under Voucher Code Restrictions or Brand Exclusions from Voucher Codes. These are non voucher applicable.


6. Terms & Conditions of Vouchers

  • New customer: Voucher is valid only on first purchase for one-time use.
  • Specific customer: Voucher is created only for a specific customer, and cannot be shared with other customer accounts.
  • Specific category: Voucher is only valid for items from certain categories (e.g. shoes only/apparel only).
  • Items on markdown: Voucher does not apply to items already on discounts.
  • One-time use only: Most voucher codes are generated for one-time use only, unless stated otherwise.
  • App purchases: Voucher is only valid for purchases made using our mobile app.