Itching to get your hands on your latest purchase? See how close you are to receiving your package by tracking your order using any of the following channels!

TRACK YOUR ORDER ON MOBILE APP

    1. Mobile App
       
      1. Step One: Once you've logged in to your ZALORA account, click on "My Orders".
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        Step Two: You will then be shown a list of all the orders you have made. You can interact with the images by swiping left to see the items you have purchased.

        Step Three: Tap into the order you wish to track and then select "Track Order" to see the order status of each item. Items with the same order status will be grouped together for your convenience.
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        Step Four: Proceed to "Track Package" for further details on the whereabouts of your parcel.
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        Step Five: In the event that tracking details are unavailable, you will be provided with a link to the delivery couriers website where you can input your tracking number.
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TRACK YOUR ORDER ON DESKTOP

    1. Desktop
       
      1. Step One: Log in to your ZALORA account and click "Track My Orders".

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        Step Two: You will be a shown a list of all the orders you have made. Once your package has been shipped, the "Track Package" button will be available for further details on the whereabouts of your parcel.

        In the event that tracking details are unavailable, you will be provided with a link to the delivery couriers website where you can input your tracking number.

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      2. If you are not logged in, hover over the "Account" symbol and click "Track My Orders", then key in your order number.

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        If your package has been shipped, click "Track Package" to access detailed information about your order status.

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Note: It may take up to 24 hours for your tracking number to activate once the "Order Shipped" email has been sent.

Once your order is "shipped" and handed over to the respective delivery courier, contacting them directly will be more efficient and faster to receive updates on any questions or concerns you may have regarding the whereabouts of your order.

Delivery CourierTracking Prefix & WebsiteContact Details
Aramex

PMLxxxxxxxxxx

https://www.aramex.com/us/en/track/shipments

No hotline number

https://www.aramex.com/us/en/support/customer-support 

Citylink

No prefix

https://www.citylinkexpress.com/MY/Tracking.aspx

1300 882 489

https://www.citylinkexpress.com/MY/Contact.aspx 

CollectCo 

No prefix

https://send.collectco.my/track-parcel

+6010 229 2470

https://collectco.my/contact  

GDEX

MYxxxxxxxxxxx

https://www.gdexpress.com/malaysia/e-tracking

+603 641 950 03

https://www.gdexpress.com/malaysia/contact-us/

Ninja Van

ZNVxxxxxxxxx-xxxx

https://www.ninjavan.co/en-my/tracking

+60111 722 5600

https://www.ninjavan.co/en-my/contact-us

PosLaju

EUxxxxxxxxxMY

https://www.tracking.my/poslaju

1300 300 300

https://www.pos.com.my/contact-us/

PICKUPP

No prefix

https://my.pickupp.io/en/tracking

+6014 962 4532

May contact PICKUPP chat service

SF Express (Brunei)

No prefix

https://www.sf-express.com/my/en/

1800 183 331

No contact page