Unfortunately, once your order is packed, we will not be able to accommodate any cancellation requests. You can view the status of your order by going to "My Account" > "Track My Orders"/"Orders".  

If you opted to pay for your items via "cash on delivery" and you're still keen on canceling the order after it's already packed, you may refuse to accept the parcel upon delivery and simply inform the rider that you have changed your mind.


  • If you have already paid for your order, your refund will be processed by ZALORA within the next 1 working day upon cancellation. From there, kindly allow the refund time frames stated here in order for the payment to reflect back in your account.
  • However, if you paid for your order via online banking, our system will automatically refund you via store credit. Kindly reach out to our Customer Service Team if you would like to change your refund method.