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Knowledge base
General Enquiries
General Enquiries
14
Account Verification
Mystery Bonus Hour
Product Authenticity - Is ZALORA Legit?
How to use E-Gift Cards
How To Become A ZALORA Seller
See all 14 articles
Ratings & Reviews
1
Ratings & Reviews
Reward Programmes
0
Orders
How To Order
4
Creating An Account
How To Place An Order
My Wishlist
Gift Wrapping Availability
Managing Orders
5
Order Confirmation
e-Invoice
Amend Order Details
Cancel An Order
Out of Stock Items
Payments
Payments
13
Payment Options
Payment Security
How To Save / Remove Your Credit / Debit Card
Boost Wallet
Contactless / Cashless COD (Maybank QRPay & DuitNow QR)
See all 13 articles
Vouchers and Discounts
5
How To Use A Voucher Code
Voucher Code Restrictions
Brand Exclusions
How Is The Discount Value Being Applied To My Shopping
Unable To Use Voucher Code
Delivery & Shipping Fees
Delivery & Shipping Fees
10
Order In Time For Raya!
Delivery Times
ZALORA NOW
Express Delivery
Shipping Fees Policy
See all 10 articles
Delivery Requests
1
Missed Delivery
Order Tracking
2
How to Track Your Order
Order Status Explanations
Self Pick-Up Options
1
CollectCo Pickup
Exchange & Refund/Return
Exchange & Refund/Return
11
How To Return Your Items (Exchange Or Refund)
Return Policy
Paperless Self Return At A J&T Outlet
Self Return At A Dropoff Point With A Return Label
Grab Delivery x Ninja Van Return Pick Up Service
See all 11 articles
Other Enquiries
5
Exchange Or Refund / Return Time Frame
Missing Invoice / Return Label
Incorrect / Defective Item
Received A Refund Without Requesting For One?
How To Consolidate Your Return Items?
Size Guide
Sizing Tools
1
How Do I Find My Perfect Size?
For Tops & Dresses
3
Use The Size Conversion Chart
Use The Product & Model Measurements
Use The Size Recommendation Tool
For Bottoms
3
Use The Size Conversion Chart
Use The Product & Model Measurements
Use The Size Recommendation Tool
For Shoes
3
Use The Size Conversion Chart
Use The Product Measurements
Use The Size Recommendation Tool
Warranty & Repairs
Warranty
3
Brands with Warranty
Watch Warranty
Luggage Warranty
Repairs
1
Servicing My Items
Contact Us
Contact Details
5
Customer Service
Careers
Media And Public Relations
Partnerships
Sponsorships
Privacy Policy
Privacy Policy
0
ZALORAYA 2020
ZALORAYA 2020
0
MS-COVID-19 Advisory
COVID-19 Advisory
1
COVID-19 Advisory
MY-Cashback
Cashback
5
Cashback Terms And Conditions
What Is Cashback? (For App Users)
What is Cashback? (For Mobile Web Users)
What is Cashback? (For Desktop Users)
Maximum Cashback Earned Limit
MY-Luxury
General
6
Luxury Collection On ZALORA
Luxury: Product Information
Luxury: "Sold by ZALORA" and "Sold by Seller"
Luxury: Authenticity
Luxury: Package Content
See all 6 articles
Payment
1
Luxury: Payment Options
Delivery
5
Luxury: Delivery Time Frame
Luxury: Shipping Fee
Luxury: Number Of Packages Per Delivery
Luxury: Item Packaging & Transportation
Luxury: Express Delivery on Luxury Purchases
Returns
6
Luxury: How To Return For A Refund / Exchange
Luxury: Return Policy
Luxury: Non-Exchangeable & Non-Refundable Items
Luxury: Exchange or Refund / Return Time Frames
Luxury: Return Tracking
See all 6 articles
Warranty
1
Luxury: Warranty / Repair Period
ZALORA Clothes Re:newed
General
1
Salvation Army Donation Terms and Conditions
