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Knowledge base
General Enquiries
General Enquiries
13
Account Verification
Product Authenticity - Is ZALORA Legit?
How to use E-Gift Cards
How To Become A ZALORA Seller
Who are Sellers?
See all 13 articles
Ratings & Reviews
1
Ratings & Reviews
Reward Programmes
2
ZALORA Referral Program
ZALORA ACCESSORIES FESTIVAL 2024: SHOP & WIN
ZALORA VIP
ZALORA VIP
6
ZALORA VIP Delivery Information (West Malaysia)
ZALORA VIP Delivery Information (East Malaysia)
How to Subscribe to ZALORA VIP?
How to Identify ZALORA VIP Applicable Items?
More About ZALORA VIP FAQ
See all 6 articles
ZALORA VIP Partner T&C
2
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TRIBE Boxing Studio: 10% off when you purchase a Mambo No. 5 Package
Orders
How To Order
4
Creating An Account
How To Place An Order
My Wishlist
Gift Wrapping Availability
Managing Orders
6
Order Confirmation
ZALORA Sales Invoice
Amend Order Details
Cancel An Order
Out of Stock Items
See all 6 articles
Payments
Payments
10
Payment Options
Payment Security
How To Save / Remove Your Credit / Debit Card
Contactless / Cashless COD (Maybank QRPay & DuitNow QR)
Touch 'n Go E-Wallet
See all 10 articles
Vouchers and Discounts
5
How To Use A Voucher Code
Voucher Code Restrictions
Brand Exclusions
How Is The Discount Value Being Applied To My Shopping
Unable To Use Voucher Code
Delivery & Shipping Fees
Delivery & Shipping Fees
12
ZALORA VIP Delivery Information
Delivery Times
Express Delivery
Scheduled Delivery (App Only)
Velo Express Bicycle Delivery Service
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Delivery Requests
1
Missed Delivery
Order Tracking
2
How to Track Your Order
Order Status Explanations
Self Pick-Up Options
1
NinjaVan Self Pickup
Exchange & Refund/Return
Exchange & Refund/Return
11
How To Return Your Items (Exchange Or Refund)
Return Policy
Non-Exchangeable & Non-Refundable Items & Brands
Paperless Return Drop Off In Malaysia
Paperless Return Drop Off In Brunei (SF Express - Jifee)
See all 11 articles
Other Enquiries
6
Exchange Or Refund/Return Time Frame
Missing Invoice/Return Label
Incorrect/Defective Item
How To Consolidate Your Return Items?
Received A Refund Without Requesting For One?
See all 6 articles
Size Guide
Sizing Tools
1
How Do I Find My Perfect Size?
For Tops & Dresses
2
Use The Size Conversion Chart
Use The Product & Model Measurements
For Bottoms
2
Use The Size Conversion Chart
Use The Product & Model Measurements
For Shoes
2
Use The Size Conversion Chart
Use The Product Measurements
Warranty & Repairs
Warranty
3
Brands with Warranty
Watch Warranty
Luggage Warranty
Repairs
1
Servicing My Items
Contact Us
Contact Details
4
Careers
Media And Public Relations
Partnerships
Sponsorships
Privacy Policy
Privacy Policy
0
ZALORAYA 2020
ZALORAYA 2020
0
MS-COVID-19 Advisory
COVID-19 Advisory
0
MY-Cashback
Cashback
5
Cashback Terms And Conditions
What Is Cashback? (For App Users)
What is Cashback? (For Mobile Web Users)
What is Cashback? (For Desktop Users)
Maximum Cashback Earned Limit
MY-Luxury
General
6
Luxury Collection On ZALORA
Luxury: Product Information
Luxury: "Sold by ZALORA" and "Sold by Seller"
Luxury: Authenticity
Luxury: Package Content
See all 6 articles
Payment
1
Luxury: Payment Options
Delivery
5
Luxury: Delivery Time Frame
Luxury: Shipping Fee
Luxury: Number Of Packages Per Delivery
Luxury: Item Packaging & Transportation
Luxury: Express Delivery on Luxury Purchases
Returns
7
Luxury: How To Return For A Refund/Exchange
Luxury: Return Policy
Luxury: Non-Exchangeable & Non-Refundable Items
Luxury: Exchange or Refund/Return Time Frames
Luxury: Return Tracking
See all 7 articles
Warranty
1
Luxury: Warranty / Repair Period
ZALORA Clothes Re:newed
General
1
Salvation Army Donation Terms and Conditions
ZALORA MALAYSIA Snap & Drop
Life Line Clothing Donation
1
Life Line Clothing Donation T&C
Best Price Guaranteed Campaign
Best Price Guaranteed Campaign
2
Best Price Guaranteed Campaign
Terms and Conditions of ZALORA Best Price Guarantee Campaign