What is cashback?

You can earn cashback by using eligible voucher codes during special campaigns. Once you enter a valid voucher code that applies to your order, your cashback will be automatically calculated and shown in your bag applicable to app, mobile web and desktop view. 

No, ZALORA cashback cannot be used outside of ZALORA.

Each applicable item in your bag will indicate the individual cashback earned. You can also view the amount of discount you are receiving with the voucher code, and at the bottom of your screen, you will see the total cashback earned based on the items in your bag applicable to app, mobile web and desktop view. 

Cashback is calculated from the price of the item after the discount is applied. The amount of cashback earned depends on the current promotion. 
For example; 

Item A price at RM105 – 10% will give you an after discount price of RM94.5

The cashback will be earned from the RM94.5 x 10% which is RM9.45

Cashback earned RM9.45 on Item A (total cashback earned on Order A is RM18.9)

• You manually confirm the items from your cashback as soon as they are delivered.

• Cashback is automatically deposited into your cashback account 45 days upon receiving your cashback-eligible items.

No, all returned items are not eligible for cashback. Any pending cashback value earned on these products will be removed from your cashback as soon as you submit a return request.

No, customers are unable to confirm cashback while the exchange request is being processed.

Once the exchange request is processed, pending cashback from the original order will disappear. Pending cashback from the exchange order will take its place.

Cashback used on any exchange items will be refunded if the exchange item is returned, subject to one-time use conditions.

Cashback can be accessed via the cashback screen applicable on app, mobile web and desktop view, under “Account” and consists of the following: 

• Available Cashback: Total cashback earned and available for use.

• Pending Cashback: Cashback earned from orders but unavailable for use. Pending cashback can only be used after the item is delivered and the amount is automatically or manually confirmed.

• Earned Cashback: Total cashback earned.

• Redeemed Cashback: Cashback spent on past orders.

Cashback can be used on any items sold on ZALORA excluding electronic giftcards. Cashback cannot be used to pay for shipping and handling fees.

At checkout, cashback can be used to pay for up to 10% to 50% of the total item value after discounts, but before store credit and shipping fees. ZALORA VIP subscribers will enjoy free shipping on items sold by ZALORA!
You cannot choose how much cashback to use on your order. Please note that your available cashback will be applied proportionately to the number of items in your order.

Here's an example:

• Item B price is RM10 after discount
• Cashback that can be used on this item is 50% of RM10 which is RM5

Cashback that is used to pay for items bought and subsequently returned can be refunded, subject to the following rules:

• Refunded cashback will be available for one-time use only and can be seen under available cashback.

• Refunded cashback that is used on a subsequent order that is returned will no longer be refunded.

• If non-refundable and refundable cashback are used on the same order, the remaining refundable cashback applicable to your returned item will be automatically calculated.

• refunded cashback expires within 30 days after it is added back to your cashback.

All cashback amounts have different expiry dates, depending on the promotion for when the cashback was earned.

• Cashback will be used in order of expiry date, regardless of when the cashback was manually confirmed or automatically deposited.

• Cashback expiry dates can be found in your cashback screen.

• Refunded cashback expires within 30 days after it is added back to your cashback.

Keep an eye out for our special campaigns that let you earn cashback as a percentage of your total order. Cashback is calculated based on the order price after discounts. Some campaigns will let you earn a maximum amount of cashback each time you use the applicable voucher code.

Maximum cashback earned is distributed proportionately among the items eligible for the same voucher code, based on the item price after discounts.

Need more help? We have some scenarios for you!

SCENARIO 1

Brad wants to use the voucher code CBMAX2359 which gives 10% off + 10% cashback and has a max cashback earned amount of RM 5.

SCENARIO 2

Dave now applies CBMAXTJ3V to his cart. His total earned cashback for this order is RM 309.52: RM 5 from CBMAXTJ3V (which Dave manually entered at checkout) and RM 61.90 from CB96YN (which was automatically applied for Dave at checkout).

Dave wants to use the voucher code CBMAXTJ3V which gives 10% off + 10% cashback and has a max cashback earned amount of RM 5.

He adds two items to his cart, Item A (price after discount RM 76.5) and Item B (price after discount RM 98.1). Both items are eligible for CBMAXTJ3V.

Dave then adds Item C to his cart. Item C price after discount is RM 309.52 and is not eligible for CBMAXTJ3V. However, it is eligible for the automatically applied voucher code CB96YN. CB96YN gives 20% off and 20% cashback, has no cashback limit and is automatically added to checkout (no need to enter manually).

The total earned cashback of RM 5 is proportionally divided between the eligible items in his cart, Item A and Item B. In addition, Dave earns RM 61.90 from Item C.

CALCULATION:

• Total Order Price: RM 76.5 (Item A) + RM 98.1(Item B) + RM 309.52 (Item C) = RM 485.12

• Item A Earned Cashback: RM 2.19 RM 5 total cashback earned x 43.8% (because Item A is 41.4% of the total order price (RM 76.5÷ RM 174.6 = 43.8%)

• Item B Earned Cashback: RM 2.81 RM 5 total cashback earned x 56.2% (because Item B is 56.2% of the total order price (RM 98.1 ÷ RM 174.6 = 56.2%)

• Item C Earned Cashback: RM 61.90

  RM 309.52 (item price after discount) x 20%

• Brad decides to return Item A. He forfeits his pending cashback of RM 2.19 from Item A.