Servicing My Items

1. Does ZALORA provide repair services for items purchased?

No, ZALORA does not provide any form of repair services. Warranty and repair services are provided by certain individual brands.

2. How can I find the contact and address for warranty or repair services?

Please check the Warranty Card that was packaged with your item for the contact and address of the Service Center. Alternatively, you can refer to the brand’s website for more information.

3. Who is responsible for the duration and cost of repairs or replacements?

The duration for repairs or replacements varies according to each brand. Any service fees and parts costs not covered by the warranty will be charged to the customer.

4. What should I do if I need more assistance with warranty or repair services?

You may contact the respective company’s customer support helpline for further assistance. If you need more help, please reach out to ZALORA’s Customer Service Team here.