Wondering if your returned item has reached our warehouse? Read on to find out how you can track your returns.

Select the appropriate country below to find out how you can track your returns.

    1. Malaysia
       
      1. Tracking your returns depends on your return method. Kindly keep note of the return tracking number which can be found either on the return label or on your receipt which you should receive / request upon parcel drop-off.

        You will be notified once your parcel has been received and processed by ZALORA.

        PostCo
        The tracking number is a series of 11 numerical digits which can be found in the e-mail sent to you from PostCo, after you book your return. Simply key in your tracking number at PostCo's e-tracker to track your return parcel.

        PosLaju
        The tracking number is a series of 13 alphanumeric digits which can be found at the top right corner of your return label/proof of drop-off. Simply head over to the PosLaju e-tracker to track the whereabouts of your return parcel.

        CollectCo
        The tracking number is made up of 12 numerical digits which can be found either on your return label/proof of drop-off. Simply input this number at CollectCo's e-tracker to track your return parcel. Please note if the drop-off centres are unable to provide a physical receipt, you may request for "proof of drop-off" via email instead. Your tracking number should go live within 30 minutes of drop off, otherwise you may reach out to CollectCo here.

        Ninjavan
        The tracking number is made up of 10 numerical digits which can be found either on your return label/proof of drop-off. Simply type this number at Ninjavan's e-tracker to track your return parcel.

    2. Brunei
       
      1. In order to track your return parcel, kindly take note of the return tracking number. The series of 12 numerical digits can be found on your "proof of returns" which you will receive once you handover your return parcel to JiFee Technologies (in collaboration with SF Express). Simply head over to the SF Express e-tracker to track the whereabouts of your return parcel.