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General Enquiries (4)

General Enquiries (3)

• General Related Enquiries
• ZLive Terms and Conditions
• Cascade FAQ template

Ratings & Reviews (1)

• Ratings & Reviews

Reward Programmes (3)

• ZALORA Referral Program
• Life Line Clothing Donation T&C
• Salvation Army Donation Terms and Conditions

Best Price Guaranteed Campaign (2)

• Best Price Guaranteed Campaign
• Terms and Conditions of ZALORA Best Price Guarantee Campaign

Orders (2)

How To Order (2)

• My Wishlist
• How To Order

Managing Orders (4)

• ZALORA Sales Invoice
• Amend Order Details
• Out of Stock Items

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Delivery & Shipping Fees (4)

Delivery & Shipping Fees (11)

• Delivery Inquiry
• Delivery Related Inquiries
• Express Delivery

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Delivery Requests (1)

• Missed Delivery

Order Tracking (1)

• Order Status Explanations

Self Pick-Up Options (1)

• NinjaVan Self Pickup

Exchange & Refund/Return (2)

Exchange & Refund/Return (11)

• How To Return Your Items (Exchange Or Refund)
• Return Policy
• Non-Exchangeable & Non-Refundable Items & Brands

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Other Enquiries (6)

• Exchange Or Refund/Return Time Frame
• Missing Invoice/Return Label
• Incorrect/Defective Item

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Payments (2)

Payments (7)

• Payment Inquiries
• Contactless / Cashless COD (Maybank QRPay & DuitNow QR)
• Touch 'n Go E-Wallet

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Vouchers and Discounts (2)

• How To Use A Voucher Code
• Brand Exclusions

MY-Cashback (1)

Cashback (2)

• What is cashback?
• Cashback Terms And Conditions

Size Guide (1)

Sizing Inquiries (1)

• Sizing Related Inquiries

ZALORA VIP (2)

ZALORA VIP (6)

• ZALORA VIP Delivery Information (West Malaysia)
• ZALORA VIP Delivery Information (East Malaysia)
• How to Subscribe to ZALORA VIP?

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ZALORA VIP Partner T&C (3)

• & Other Stories 10% off no min spend
• TRIBE Boxing Studio: 10% off when you purchase a Mambo No. 5 Package
• ZBFS 2025 VIP Acquisition Drive (MY) (the “Campaign”)

MY-Luxury (2)

Luxury Inquiries (2)

• Luxury Related Inquiries
• Luxury: Defective / Wrong / Incomplete Item

Returns (1)

• [All Countries] Luxury Returns

Warranty & Repairs (1)

Warranty (2)

• Warranty Related Inquiries
• Servicing My Items

Contact Us (1)

Contact Details (4)

• Careers
• Media And Public Relations
• Partnerships

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