You can return items from different orders together - simply pack them in one package and drop it off or have it picked up. Please ensure to submit a return request for all returned items. Click here to learn how


For Malaysian Customers:

PosLaju branches will be open only until 3 PM from Mondays - Fridays to accept your return parcels.


We have switched the paperless return via PosLaju to J&T Express. You can now opt for paperless returns via J&T for requests placed after 12 PM on 15 Nov!


ZALORA offers free and easy exchanges and refunds/returns – no questions asked!

Ensure that your item is not in the Non-Exchangeable and & Non-Refundable Items and Brands by clicking here.


A return label will already be included in your parcel for your convenience. However, if you prefer a paperless returns process, you can opt for J&T returns or PostCo returns instead!