You can return items from different orders together - simply pack them in one package and drop it off or have it picked up. Please ensure to submit a return request for all returned items. Click here to learn how.

IMPORTANT NOTE: This return option is not applicable for Items sold by Sellers that are part of the ZALORA Direct Return to Seller program. Items sold by Sellers that are part of the ZALORA Direct Return to Seller program must not be consolidated in the same return package as other items unless sold by the same Seller. Please refer to the Product Description of the item you wish to return. Click here for more information.

ZALORA offers free and easy exchanges and refunds/returns – no questions asked!

Ensure that your item is not in the Non-Exchangeable and & Non-Refundable Items and Brands by clicking here.

A return label will already be included in your parcel for your convenience. However, if you prefer a paperless returns process, you can opt for J&T returns or PostCo returns instead!