For Brunei Customers:

Effective July 1, 2021 we will no longer be utilizing SF Express (Jifee) as a courier for delivery or returns. Kindly proceed to return your item(s) with our new courier - GoRush!


For Malaysian Customers:

Operating hours may be affected during the Movement Control Order. PosLaju branches will be open only until 3 PM from Mondays - Fridays to accept your return parcels.


ZALORA offers free and easy exchanges and refunds/returns – no questions asked!

Ensure that your item is not in the Non-Exchangeable and & Non-Refundable Items and Brands by clicking here.


A return label will already be included in your parcel for your convenience. However, if you prefer a paperless returns process, you can opt for PostCo returns instead!


Returning multiple items and/or different orders? Please submit a new return request and select DROP OFF. Simply pack your return items (in their original packaging) in one bag, attach the return label to the outer packaging, and drop off everything together!