ZALORA offers free and easy exchanges and refunds/returns – no questions asked! 



Exchange and Return are simpler now that it can be done ONLINE! Follow our 4-steps return process to request for an exchange or return!


A return label will already be included into your parcel for your convenience. However, in the event you do not receive a return label, please click here. If you prefer a paperless returns process, you can opt for PostCo returns instead!