Placed your order but realise you need to make some amendments to your order details?

Unfortunately, the following changes are no longer possible once you have completed checkout. However, we recommend cancelling your order before proceeding to place a new order with the correct details.

  • Payment methods
  • Voucher application 
  • Choice of item (colour, size, type)

If you placed your order using Guest Checkout and don’t have a ZALORA account, please create a ZALORA account to change or cancel your order.

 

HOW TO CHANGE THE DELIVERY ADDRESS

    1. Mobile App
       
      1. You've just placed an order but realise you've made a mistake with your address? If it's within the hour, please contact our friendly customer service please contact our friendly customer service via chat here and we might be able to tweak your order for you. If you have placed an Express Delivery order, find out more on address changes here.

        Note: Unfortunately, we are currently unable to amend address details for "cash on delivery" orders. Change of delivery address to and from different states is also not permitted. You may opt for an order cancellation instead.

        If more than two hours have passed, chances are that your order might have already been packed and shipped. In that case, we will not be able to make any changes.

        For future reference, if you want to change your delivery address or send a surprise gift to a friend's address, you may follow these easy steps:

              1. Step One:Log in to your ZALORA account
                 
                1. Click on "Account" and then go to "Details".

                  mceclip0.png

              2. Step Two:Change or edit your address
                 
                1. Go to "Details" and under "Default Address" or "Additional Addresses", you can either click on "Edit" or "Add New Address" to change your address.

                  mceclip0__1_.png

    2. Desktop
       
      1. You've just placed an order but realise you've made a mistake with your address? If it's within the hour, please contact our friendly customer service please contact our friendly customer service via chat here and we might be able to tweak your order for you. If you have placed an Express Delivery order, find out more on address changes here.

        Note: Unfortunately, we are currently unable to amend address details for "Cash on Delivery" orders. Change of delivery address to and from different states is also not permitted. You may opt for an order cancellation instead.

        If more than two hours have passed, chances are that your order might have already been packed and shipped. In that case, we will not be able to make any changes.

        For future reference, if you want to change your delivery address or send a surprise gift to a friend's address, you may follow these easy steps:

              1. Step One:Log in to your ZALORA account
                 
                1. Hover over your profile symbol and then select "My Account".

                  mceclip0.png

              2. Step Two:Change or edit your address
                 
                1. Under Billing/Shipping addresses, you can either click on "Edit" or "+ New Address" to change your address. Be sure to tick the correct address you want your parcel to be delivered to.

                  mceclip1__1_.png

HOW TO CANCEL AN ORDER

    1. Mobile App
       
      1. Unfortunately, this feature is currently only available on Desktop. Click the drop down option below for details.

    2. Desktop
       
      1. If your order has yet to be packed and you changed your mind, follow these simple steps to request for an order cancellation!

                1. Step One:Log in to your ZALORA account
                   
                  1. Go to "Track My Orders ", then find the order you wish to cancel and click on "View/Edit Order".

                    mceclip1.png

                2. Step Two:Cancel item(s) 
                   
                  1. Next, click on "Cancel Items" and check the "Select All" box before submitting your request by clicking on "Cancel Selected Items".

                    Order_Cancellation_MY_2__1_.PNG

      2. Note: For information on refund times, you can go here.


        Unfortunately, once your order is packed, we will not be able to accommodate any cancellation requests. You can view the status of your order by going to "My Account" > "Orders & Tracking".

        If you opted to pay for your items via "cash on delivery", and you’re still keen on canceling the order after it's already packed, you may refuse to accept the parcel upon delivery and simply inform the rider that you have changed your mind. Once the item is back in our warehouse, you will be refunded via Store Credit, if applicable.