ZALORA is pleased to introduce you to  PostCo - the latest addition to our list of return couriers. In our efforts to go green, we've initiated paperless returns - so don't worry if you do not receive a return label in your parcel!

Proceed to book your return via PostCo  here. If you've already booked a return, you can track your parcel by keying in your return tracking number here.

    1. Step 1: Submit a return request on ZALORA 
       

        1. Submit via the ZALORA App 
           
          1. Step 1a: Ensure you're logged in to your ZALORA account and go to "My Orders".


          2. Step 1b:  You will then be shown a list of all the orders you have made. Tap into the order you wish to return and then select "Return Item(s)".

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          3. Step 1c: Indicate your exchange* or refund request.

            *Please note that exchange is not available for Sold by Seller items.

            (a) If you're going for an exchange, click on "Exchange":
            (i) Choose your new preferred color (if available)
            (ii) Choose your new preferred size (if available)

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            (b) If you're going for a return to refund, click on "Return" and select your reason for returning - we would like to know how we can improve!

            You can opt to be refunded via:

            (i) Your original payment method
            OR (ii) MY STORE CREDIT to enjoy a cash and card-free experience during your next purchase with us!

            If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

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          4. Step 1d: Kindly review your request and verify that the details provided are correct.

            Check the grey box once you have read & agreed to our ZALORA Returns Policy and click "Submit Returns". You will receive an email notification from us once your request has been received.

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        2. Submit via Desktop
           
          1. Step 1a: Ensure you're logged in to your ZALORA account and go to "Exchange & Return".

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          2. Step 1b: Find the order you wish to return and click on "Exchange & Return". Then, select the item you wish to exchange or return for refund.

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          3. Step 1c: Indicate your exchange* or refund request.

            *Please note that exchange is not available for Sold by Seller items.

            (a) If you're going for an exchange, click on "Exchange":
            (i) Choose your new preferred color (if available)
            (ii) Choose your new preferred size (if available)

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            (b) If you're going for a return to refund, click on "Return" and select your reason for returning - we would like to know how we can improve!

            You can opt to be refunded via:

            (i) Your original payment method
            OR (ii) MY STORE CREDIT to enjoy a cash and card-free experience during your next purchase with us!

            If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.

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          4. Step 1d: Kindly review your request and verify that the details provided are correct.

            Check the grey box once you have read & agreed to our ZALORA Returns Policy and click "Submit Returns". You will receive an email notification from us once your request has been received.

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    1. Step 2: Book a return on PostCo
       
      1. You will receive an e-mail from us to let you know that we have received your request for an exchange or refund. Simply scroll down and tap on the link provided which will automatically redirect you to PostCo's return booking page.

      2. Then click "Return Here" and fill out the subsequent form. Select "ZALORA" as your retailer, input your order number as the order reference, and choose your reason for returning.

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      3. The next page will allow you to input your preferred address / postcode to select a PostCo location most convenient to you. Please note that you will only be allowed to choose from PostCo Plus (purple icon) locations.

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      4. Finally, fill in the rest of your information and proceed to "book return".

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    2. Step 3: Drop off your parcel
       
      1. Upon successful completion of your return booking, you will receive an e-mail and SMS from PostCo with a link to a QR code.

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      2. Pack your items back into our reusable ZALORA bag and IF you are returning any Seller items, please include your return slip (tax invoice) as well.
      3. Then head on over to your selected PostCo Plus outlet and present your QR code for the agent to scan. A return label will be printed out instantaneously and the agent will affix it to your parcel.
      4. You will receive an e-mail and SMS notification once this process is complete as proof of your return drop-off.
    3. Step 4: Track your returns
       
      1. You can track the whereabouts of your parcel by keying in your tracking number or order number  here.

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      2. You will receive an e-mail and SMS notification once your parcel has been picked up by the courier and again when your parcel reaches the ZALORA warehouse.

Please note:

  • PostCo returns are only available within Klang Valley.
  • Ensure that your items adhere to the terms and conditions of our return policy and do not fall under the list of non-exchangeable and non-refundable items and brands.
  • Please return your items within three days of submitting your online exchange request. Beyond that, we will have to cancel your exchange order so that others may have a chance to buy the items.
  • Exchanges are not allowed if the price difference is more than 20%.
  • If you placed your order using Guest Checkout and don’t have a ZALORA account, please create a ZALORA account to initiate an exchange or return.